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"My CT Scan Experience"

About: Diana, Princess Of Wales Hospital

(as the patient),

I went to grimsby hospital with severe upper abdominal pain and was told I needed a ct scan. I have quite a lot of physical disabilities and I needed to have a cannula put in. They had difficulty getting the cannula in' which made me late for my scheduled scan time. I had to have it in the bend of my I arm  and had to keep it straight which left me without use of my right arm  when I got to the scan department I had to wait for another patient then I was took in in my wheelchair. I use my arms for my mobility and had problems getting from my chair to the bed but my husband helped as he is my carer and knows how to manoeuvre me. When I got on the bed I struggled to get in the position  for the scan. It felt like the radiographer was losing their cool with me shouting saying we need you to be like this. I tried explaining my disabilities  and I have trouble straightening my legs but the radiographer didn't seem to want to listen and tried jamming a wedge under my legs. My husband explained to them that I cant move my legs due to the spinal problems. I was really frightened of the scan and suffer with claustrophobia so I asked for reassurance that I wouldn't need my head in  the  machine, at  that point the radiographer dragged  what I thought was a pillow from under my head but it wasn't it was a roll of paper that was wedged under the pillow which jarred my neck and I have cervical stenosis.  

My husband then left the room  I had 2 scans  then the radiographer came back out and said I needed to go further in. I said I can't do it because of claustrophobia I wont be able to breathe and said if I can't do it will you bring me straight back out to which they said for god's sake we need to do it, it will only take 2-3 mins,but when your scared it is a long time and  I couldn't help the fear I was feeling. I asked if my husband could stay with me  for reassurance whilst I had it done. The radiographer stormed towards the door to get my husband, they said oh my god again so I then told them to just leave it because I was not  going to tolerate been spoke to like that.  

They then tried talking me into having it done and I refused and eventually my husband was allowed back in to help me off the bed. He told me he could hear what was going on in the waiting area so that means all the other people waiting could also hear. I was very unwell and didn't deserve  to be spoke to like that. It made me fee bullied and as though no empathy was shown to me at all.  I left the room in tears and ended up leaving the hospital without a diagnosis     

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Responses

Response from Diana, Princess Of Wales Hospital 5 years ago
Diana, Princess Of Wales Hospital
Submitted on 20/06/2018 at 11:48
Published on nhs.uk at 13:06


Thank you for taking the time to feedback on the care you received.

We are sorry to hear of your unsatisfactory experience. We would really welcome the opportunity to look into what happened and respond to the points you have raised. To do this we need more detail about the patient and some way of contacting you. Please call 03033 306518 or email: nlg-tr.PALS@nhs.net and we will do all we can to help.

Thanks, the PALS Team, Northern Lincolnshire and Goole NHS Foundation Trust.

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