"Communication and service skills"

I rang and was disconnected when selecting options numerous times. Had to select an irrelevant option to speak to someone. Was then told to come in to the Fowler Centre for 10am and prioritised due to being pregnant. Was told to wait there as I may get seen sooner.. Didn't get seen til after 2pm and had to wait a further half an hour for treatment. Was asked to hold using toilet by receptionist until the other receptionist said I was allowed to go. The same receptionist was having a conversation way too loudly. Complaining about the day being manic. And they can FINALLY finish something on the computer now they're not being interrupted. My partner was not given an appointment and told there was a month waiting list by the same person. However the gentleman before was told to come back at 2pm. I understand theres only so much time in the day but it is frustrating. It was the nurse who I seen who sorted it out so he could be seen the next day. It's a shame as I seen a post similar to this 2 years ago and there has been no change. And that receptionist did not help the situation at all. Think the process could be less stressful by simple improvements. Communication and service skills from that receptionist would be a start!