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"My son had two baby teeth extracted under a GA"

About: Royal Hospital for Children (Glasgow) / Day surgery Royal Hospital for Children (Glasgow) / Dental

(as a parent/guardian),

Myself and My son arrived at the day surgery unit for 11am on the day of his appointment, he was feeling anxious about what was ahead. We both were welcomed at the inital desk where you check in and my son was given some juice. Whilst we waited to be called on he played in the playroom and watched the film in the cinema area. All areas were clean and plenty to keep the children entertained. We were seen by various staff to check his observations, explain to him what was going to happen and check past medical history ect. All very pleasant and made my son feel comfortable. He was called to theatre shortly after 2pm and back safely 40 mins later. He was assured by the staff and given some ice cream, juice and toast. We left 1 hour later cant praise the team enough was fabulous care start to finish. We were on the day surgery ward B1.

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Responses

Response from Coral McGowan, Patient Services Manager, Women & Children's Services, NHS Greater Glasgow and Clyde 5 years ago
Coral McGowan
Patient Services Manager, Women & Children's Services,
NHS Greater Glasgow and Clyde
Submitted on 02/07/2018 at 09:40
Published on Care Opinion at 10:15


picture of Coral McGowan

Dear Cleme,

Thank you so much for taking the time to tell us that both you and your son had a pleasant experience within our Day Surgery Unit (1B). It is particularly gratifying to our teams to know that the care they provide has been well received.
I have passed your comments on to colleagues in our Facilities Department (cleanliness); Play Services (the play rooms); Reception Staff (warm welcome) and Clinical Team for 1B all of whom worked together to make your sons stay as comfortable as possible. They were delighted to hear your feedback.

I hope your son is recovering well from his surgery.

Kind regards

Coral

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