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Let down

Posted By Starman1967

"Let down"

About: Heartlands Hospital

(as the patient),

I have been called 4 days before my operation to cancel. I've done everything asked of me. Agreed to be part of a study and gone out of my way to help with this. This is the third time they have done this. My life is on hold again.  

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Responses

Response from Heartlands Hospital 5 years ago
Heartlands Hospital

Submitted on 15/06/2018 at 10:47
Published on nhs.uk at 12:06

Responded: 15.06.18

Dear Starman,

Thank you for taking the time to post your comments regarding your disappointment at having your appointment cancelled for the third time, at Heartlands Hospital.

All feedback is used by the Patient Experience Team to identify themes and trends across the organisation to highlight areas of improvement.

I am sorry that your experience was not a positive one and should you wish to discuss your concerns further, please do not hesitate to contact the Patient Services Team on 0121 424 0808 of via email bhs-tr.Complaints-ConcernsandCompliments@nhs.net

Kind regards

Patient Services

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