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Care Opinion

Poor communication

Posted By Avoid Ambulatory Care

"Poor communication"

About: Pinderfields General Hospital / General medicine

(as a service user),

I feel that this service is shockingly incompetent, lazy and rude staff, very poor and no communication. 

I was asked to attend at 9am, there was no explanation when booked of how this works and the fact you are in a massive waiting at and behind everyone that comes in from a&e. 

It took four hours to be seen and then it was just to have something else booked. I had work and meetings. If I am asked for 9am why am I left to wait for four hours! 

I felt that the staff seemed more interested in talking about their children and there was only one Doctor that moved at a snails pace. 

I think this service is a disaster, my tip is go to Leeds. 

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Responses

Response from Clare Blackburn, Complaints and PALS Improvement Lead, Mid Yorkshire Hospitals NHS Trust 5 years ago
Clare Blackburn
Complaints and PALS Improvement Lead,
Mid Yorkshire Hospitals NHS Trust

Submitted on 18/06/2018 at 13:12
Published on Care Opinion at 15:48

Thank you for taking the time to post your comments regarding your recent visit to Pinderfields Hospital.

I am sorry to read of your experience and it is clear from your posting how frustrated you have been left feeling, which is not something we would want anyone to experience.

I wonder if it would help discussing your concerns further with our PALS department who could look into your concerns in more detail. They can be contacted on 01924 542972 or via email on pals@midyorks.nhs.uk.

Thank you again.


Kind regards

Clare Blackburn


(Patient Liaison Improvement Lead)

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