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"Disappointed with wrong advice and treatment"

About: Horton General Hospital / Accident and emergency

My husband had to drive me to A&E after feeling a 'pop' underneath my foot whilst running. I knew something bad had happened as the pain soon flooded in and I couldn't weight bear on my foot at all.

I thought I'd ruptured my plantar fascia.

We didn't have to wait too long to see various people but I really wish I'd gone to the John Radcliffe as i feel I didn't receive proper care here.

I was told to try and walk using my toes even though the pain was excruciating and they wouldn't give me crutches.

Luckily in the age of the internet it was obvious I needed crutches (which I borrowed) and immobilisation for at least 2-3 weeks.

3 weeks later, after the bruising had subsided, A scan has now confirmed that although rare, I have ruptured my medial plantar fascia.

Absolutely no way should I have been told to try to walk using my toes, even resting for a week wouldn't be enough.

Really disappointed with the lack of proper care and advice. Although the staff themselves were all very professional in their manner

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Responses

Response from Horton General Hospital 5 years ago
Horton General Hospital
Submitted on 06/07/2018 at 09:10
Published on nhs.uk at 11:06


Please accept our apologies for the delay in responding to your feedback. I am sorry that you were disappointed with your experience at the Horton General Hospital. Please be assured that your feedback will be passed onto the Service Managers responsible for the Emergency Department. We would welcome the opportunity to investigate the issues you have raised and provide you with a response. If you would like us to do this, please do not hesitate to contact the Complaints Department on 01865 221728 or at complaints@ouh.nhs.uk who will be happy to discuss the complaint process with you.

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