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"Excelent"

About: William Harvey Hospital (Ashford)

What I liked

The whole department worked as a team. They acted with speed and efficiency.

What could be improved

Not one thing.

Anything else?

On the 15th of September we were staying at Sibton Park in Lyminge. A friend of the family who was staying with us complained of a weakness in her left arm and a heavy feeling. The lady in question was 77years old and had no ongoing medical condition. I called the local doctor and was told to go to A&E at William Harvey. I dropped off the patient at A&E then parked the car. By the time I arrived back at A&E she was on a bed surrounded by the assessment staff. She was shortly after, seen by the stroke team and a scan was carried out to check her brain for possible clots. After further tests and a overnight stay she was discharged with a letter for her own doctor and tablets to control the problem.

I would like to offer my sincere thanks to all of the staff concerned for the prompt and efficient way in which they carried out their duties.

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Responses

Response from William Harvey Hospital (Ashford) 9 years ago
William Harvey Hospital (Ashford)
Submitted on 29/09/2011 at 14:30
Published on nhs.uk on 30/09/2011 at 04:00


Thank you very much for taking the trouble to post your kind comments. We will direct them to the staff at WHH A&E who will be very pleased to receive them.

Kind Regards

Patient Experience Team

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