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Care Opinion

I felt I was in good hands

Posted By Banshee123

"I felt I was in good hands"

About: General practices in Tayside

(as a service user),

Brechin Health Centre.

I had some symptoms which I believed needed a doctor. However I was persuaded to see a practice nurse as the wait for GP was another week away. I will be honest and say I wasn't initially filled with confidence but on meeting Elaine and being thoroughly quizzed about my symptoms she promptly arranged a range of tests to be carried out, many more than the GP I had previously seen, I felt I was in good hands and I felt "cared for".

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Responses

Response from Alison Moss, Feedback Manager, NHS Tayside 5 years ago
Alison Moss
Feedback Manager,
NHS Tayside

Submitted on 06/08/2018 at 10:57
Published on Care Opinion at 12:25

Dear “Banshee123”

On reviewing our recent Care Opinion posts, we realised that we had not responded to you. Please accept our apologies for the delay in doing so.

We were thrilled to read your positive feedback following your consultation with Elaine, one of our Advanced Nurse Practitioners. Our experienced Advanced Nurse Practitioners are a real asset to the team and can deal with a wide range of health issues. It is great to hear how satisfied you were with your consultation and your feedback has been shared with Elaine.

Thank you for taking the time to write about your experience and we hope it will encourage others to make use of our skilled Advanced Nurse Practitioners.

Kind regards.

Andrea Brown, Practice Manager / Gail Smith, Head of Community Health & Care Services (North Angus), Angus Health & Social Care Partnership

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