What I liked
From the moment I entered the hospital, I felt I was in a caring and professional environment.
Signposting to the Ultrasound department was good.
What could be improved
Nothing - great service.
I was nervous before my ultrasound scan appointment but the sonographer who examined me was caring, professional and had the time to explain fully what was happening throughout. I felt very reassured and could not fault the service I received.
I hear much of the reduced budgets but increased performance that NHS services are challenged with and have wondered how it is possible to deliver a good service? At St Albans City Hospital, I have seen with my very eyes that it is through having the right individuals in the right teams who really care about what they do.
"I received an exceptional service from the..."
About: St Albans City Hospital St Albans City Hospital St. Albans AL3 5PN
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