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long wait between assessment and service

Posted By Rick3

"long wait between assessment and service"

About: Addiction services (community) / Oxford Corner, Specialist Alcohol Team

(as a service user),

I think the amount of time it takes from asking for an assessment to receiving services is too long. I find it disheartening that you ask for help and then have to wait up to 2 months to receive it. 2 months is a long time to wait and anything can happen in this time.

In my opinion, there should be a faster track to receiving services as it made me worse as I drank more and I was worried all the time as it was bad for my health.

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Responses

Response from Involvement & Experience Officer, Involvement, Experience and Volunteering Team, Nottinghamshire Healthcare NHS Trust 12 years ago
Nottinghamshire Healthcare NHS Trust

Submitted on 30/09/2011 at 11:54
Published on Care Opinion at 12:25

We are sorry it has taken so long for you to receive services.

I have passed on your posting to Oxford Corner for comment.

Thank you for your feedback we appreciate you taking the time to tell us about your experience.

Response from Involvement & Experience Officer, Involvement, Experience and Volunteering Team, Nottinghamshire Healthcare NHS Trust 12 years ago
We are preparing to make a change
Nottinghamshire Healthcare NHS Trust

Submitted on 07/10/2011 at 09:45
Published on Care Opinion at 13:04

Dear Rick3

Firstly, sorry for the delay in replying to your posting about waiting times and specifically about the length of time that you had to wait between seeking help for your alcohol problem and the date of your assessment at Oxford Corner.

As a service we are also concerned about this long wait and we are treating this issue as a priority and one which we are trying hard to resolve. Our current waiting time is 5 weeks and we acknowledge that this is not good enough.

Only last week we met with our commissioners within the Primary Care Trust to discuss this issue. They are fully aware that Oxford Corner is struggling to meet the increasing demand of new referrals and are equally concerned and are keen to support us with potential solutions.

If you want to I discuss this issue further with the Oxford Corner Manager or raise your concerns via our Service User Panel then we are more than happy for you to do so. The contact number for Oxford Coner is Tel:0115 948 5505

Thank you for your feedback

Response from Involvement & Experience Officer, Involvement, Experience and Volunteering Team, Nottinghamshire Healthcare NHS Trust 10 years ago
We have made a change
Nottinghamshire Healthcare NHS Trust

Submitted on 19/10/2013 at 11:34
Published on Care Opinion at 12:22

Posted on behalf of Jackie Quenby:

Deputy Alcohol Team Manager/Lead OT

Specialist Service Directorate (Substance Misuse) Oxford Corner

Since this posting was submitted we have been able to get our waiting times down to an average of 4 weeks. This can be sooner especially if urgent and we will always do our best to see people within a week in this instance. This change is in response to your feedback

Thank you

Jackie

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