"Positive experience"

About: Musgrove Park Hospital / Accident and emergency Musgrove Park Hospital Accident and emergency Taunton TA1 5DA Musgrove Park Hospital / Colorectal surgery Musgrove Park Hospital Colorectal surgery TA1 5DA

Posted by LauraNqy (as the patient), 5 years ago

After not being able to get hold of my Crohns Nurses, I contacted 111 who advised me to go straight to A&E. Every person I encountered at Musgrove was so lovely- from the reception team, triage, A&E Doctor, Staff on Jowett ward and later staff on Surgical Admissions. Everyone was really helpful and understanding. My parents didnt arrive from Cornwall until 10pm and there was no difficulty with them seeing me. One minor downside was the lack of dairy free diet options. Without my family, not quite sure what I’d have eaten. I was seen promptly and staff were thorough and explained what was going on

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Karen Tyler

Lead Nurse, Emergency Department,

Taunton & Somerset NHS Foundation Trust

Submitted on 18/05/2018 at 14:53

Published on Care Opinion at 15:21

Dear Laura
Thank you so much for finding the time to write to us. It is lovely to receive positive feedback for the team. I will pass on your thanks. I hope you making a speedy recovery

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Philip Shelley

Facilities Manager,

Taunton and Somerset NHS Foundation Trust

Submitted on 04/06/2018 at 13:52

Published on Care Opinion at 15:53

Dear Laura,
Thank you for your email; I was disappointed to hear that you were not offered menu options to suit dairy free requirements. At Musgrove we are extremely proud of our catering - particularly choices, quality and presentation. We have an extensive range of food available to suit all requirements so I will be linking with the team on Jowet to ensure that they are offered to patients at all times
Kind Regards
Philip

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Update posted by LauraNqy (the patient) 5 years ago

Thank you. I had the same experience on Surgical Admissions as did another lady opposite me who also had her own food brought in.

Philip Shelley

Facilities Manager,

Taunton and Somerset NHS Foundation Trust

Submitted on 05/06/2018 at 21:39

Published on Care Opinion at 21:40

Thank you Laura, that's very helpful information for the catering team to take forward

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