"A difficult experience made the best it could be"

I was recently in the position of receiving a new diagnosis of multiple sclerosis.  I have no history of any medical problems- the symptoms I experienced, and utilising NHS services was a new, unexpected situation I had not anticipated, as someone who is usually very well.

What is memorable looking back on this experience, as well the inevitable worry and uncertainty that came with being in hospital, was the way I was treated whilst having this news confirmed to me.  I encountered two neurology registrars who made this very difficult experience, really the best it could be.  I am so grateful for this.

I was seen by Dr Wan (perhaps an incorrect spelling, my apologies) and Dr Gallagher.  Dr Wan saw me for my initial neurology assessment and Dr Gallagher to confirm the likely diagnosis after investigations had been completed.

Both clinicians were very thorough in their assessment and referred to the best evidence and research in discussing my likely prognosis with me.  This was a reassurance at a very worrying time.

What is most memorable for me, however, is the absolute kindness and empathy with which I was treated by both clinicians.  

I work in the NHS myself in another specialty and am aware that such conversations can be a daily part of the job.  Spending time in the NHS as a patient- particularly the above consultations which will always be so memorable to me- has made me appreciate to a degree I didn't anticipate, the profound impact that this being done well can have on the a patient's experience and in accepting this news.

I wish to pass my thanks on to Dr Wan and Dr Gallagher for this.