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Care Opinion

Care was excellent

Posted By Rob H

"Care was excellent"

About: Queen Elizabeth University Hospital Glasgow / Accident & Emergency Queen Elizabeth University Hospital Glasgow / Bones, joint and fractures Scottish Ambulance Service / Emergency Ambulance

(as the patient),

I was cleaning my motorbike chain when I caught my hand, and crushed my index and middle finger. The Scottish Ambulance Service attended and took me to QUEH A&E; where I was x-rayed, ring blocked and limitedly cleaned before being admitted to Ward 10C (orthopaedics). The next day my fingers were washed out, debrided and wired under general anaesthetic. I had hoped to be home later the same day, but it was recommended that I stay in until the next morning for extra IV antibiotics. 

My care was excellent, from my own doorstep to the minute I was discharged. I was promptly x-rayed on arrival, not left waiting in pain -- which by that point was pretty significant -- and admitted quickly, despite it being a busy day which had seen a substantial issue with the DECT phones.

The ward staff were brilliant- attentive, well-informed and above all caring. As a small illustration: sometimes there are delays with discharge- getting medications, the discharge letter written or a follow-up appointment ready; in my case they were so well-organised I was away *before* the time they had estimated, despite it being another busy day. They even let me scarf some lunch quickly before leaving!

If, perish the thought, one of my relatives had to receive care from QUEH and 10C I would be very confident that they were in great hands.

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Responses

Response from Antje Hannah, Personal Assistant/Team Support, Patient Experience and Public Involvement, NHSGGC 5 years ago
Antje Hannah
Personal Assistant/Team Support, Patient Experience and Public Involvement,
NHSGGC

Submitted on 14/05/2018 at 15:34
Published on Care Opinion at 17:57

Dear Rob H,

Thank you for taking the time to share your views on your experience in the Queen Elizabeth University Hospital.

Your injury sounds very painful; I am glad that you were happy with the care and treatment you received. I will ensure that your comments are shared with the staff who were involved in looking after you; everyone will be delighted to hear that they were able to make you feel comfortable and reassured. It is important to us that all of our patients are made to feel that way when having to use any of our services.

I hope that you are continuing to recover well and that you will be able to ride your motorbike again soon.

Best wishes,

Antje

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Response from Alan Martin, Patient Experience Manager, Corporate Affairs and Engagement, Scottish Ambulance Service 5 years ago
Alan Martin
Patient Experience Manager, Corporate Affairs and Engagement,
Scottish Ambulance Service

Submitted on 14/05/2018 at 17:11
Published on Care Opinion at 17:57

picture of Alan Martin

Hi Rob H,

Sounds like you had a rough time. The detail and effort that motorcyclists go to to clean their bikes always amazes me.

Thank you for sharing your experience with us all on CareOpinion. It must have been pretty scary, one day your at home cleaning the bike, the next day it is your fingers being cleaned in a surgical theatre. I hope there is no future mobility issues and you make a full recovery.

I am glad to read that our staff took good care of you. I can attempt to have this passed on to the crew and their manager if you so wish. You would need to email me at, scotamb.feedback@nhs.net and I would need your name, the address of the incident and the date and time the ambulance was called and attended.

I wish you all the best

Alan

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Update posted by Rob H (the patient)

Thank you both for your kind replies; and I was pleased to hear that the message has been passed on.

The fingers are healing, and I am attending the fracture clinic who are looking after me well.

I am very grateful for the care I received and am receiving.

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