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"Lovely home visit for support with using inhalers"

About: General practices in Lanarkshire

(as the patient),

I’d received a letter inviting me to my doctor’s surgery for an annual health screening for over 75’s. As a result of this a lady was sent out to my house to visit me to show me how to use my inhaler’s properly with the spacer too. Apparently, the older people’s specialist nurse visit everyone but she said she wanted to visit me. I thought it was excellent that they could come and see me. She was very nice and explained everything thoroughly and put me at ease. I thought it was an excellent service. It makes a big difference because when you’re a bit older it’s easy to get a bit up tight the doctors because you know you only have a certain amount of time but with a visit at home you have more time and it’s more relaxed. She was so nice and when your appointment is with someone you feel you can talk to it’s really helpful. She showed me what to with the inhalers. I’d already had one but don’t think I’d been using it properly. I feel better using it now and I can already feel the difference. She was also concerned by how low my BMI was, so she is coming to see me again next month which I think it really nice. I just thought she was lovely and it’s nice to be nice, I think too many people are quick to complain but not often enough do people say thank you.

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Responses

Response from Morag Anderson, Interim Associate Director of Nursing, North H&SCP, NHS Lanarkshire 5 years ago
Morag Anderson
Interim Associate Director of Nursing, North H&SCP,
NHS Lanarkshire
Submitted on 17/05/2018 at 16:59
Published on Care Opinion on 18/05/2018 at 09:04


picture of Morag Anderson

Dear foxtrotek57,

Thank you for taking the time to let us know of your experience.

I am pleased you found the visit to be of help and you are feeling the benefit from the advice given.

It is also good for the staff to know they are making a difference and I will ensure your kind words are shared with the staff involved.

Thank you again

Morag

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