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"My physio has my back!"

About: Aberdeen Royal Infirmary / Emergency Medicine General Practices in Grampian NHS 24 / NHS 24 (111 service) NHS Grampian / Aberdeen Health and Care Village

(as the patient),

I’m young (under 30), fit and healthy, but had niggling back issues now for two years, initially, my GP thought I had pulled a muscle in my back, however gradually over the last two years I had just bumbled along with a grumbly back until out of nowhere, around 6 weeks ago, it got seriously worse overnight. I couldn’t feel one of my legs, had burning hot pins and needles up my back and leg, and couldn’t control it with the pain medication I was already on. NHS 24 were fantastic at getting me help, I couldn’t get up off the floor, it was 2am on a Saturday morning, I was on my own and terrified. I was taken to ARI A&E just 15 minute after my initial phone call to NHS 24. I was diagnosed with sciatica caused by a damaged disk in my lower back. A&E managed to get the pain under control and scan me, my GP saw me first thing Monday morning, we re-evaluated my pain medication and I was told to self refer to physio. 

I’ll admit, I was super skeptical, I expected to wait 10+ weeks, because every single experience I have had with NHS Grampian feels like it has involved waiting months and months for an appointment with a specialist to have to have it cancelled on me at the last minute. Except the self-referral team at physio had me seen within 48 hours. Within a week I was on a MSK rehab group, I had a treatment plan, I had a physio who told me clearly what was going on, managed to identify the problems I had in the first meeting and then set realistic goals for recovery. Helped me come to terms with the fact that for the next year or so…I am going to have a long road of recovery and that no, I’m not going to be running that 10K I wanted to next month. The team at Aberdeen Health Village have been amazing, even with me sat crying as I realised I’m not going to be able to go back to the competitive sports I was doing before my injury any time very soon.

Thank you, for listening, and for caring, and for understanding just how much that affects someone's life, when your entire social circle is sports related, and you can no longer do it…you become isolated from your friends, you lose your support circles to an extent. To have a team that look at you mentally, and how your injury has affected you in other ways was a huge thing and it’s the first time in my life I’ve felt like anyone in the NHS cared about how I actually felt. It’s gonna be a long few months, but, at least I know my physio has my back, pun fully intended.

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Responses

Response from Shona Lawrence, Clinical Governance Lead, Nursing and Care, NHS 24 5 years ago
Shona Lawrence
Clinical Governance Lead, Nursing and Care,
NHS 24
Submitted on 09/05/2018 at 17:10
Published on Care Opinion on 10/05/2018 at 15:41


picture of Shona Lawrence

Dear Itsnotallbad

Thank you very much for sharing your story on Care Opinion. I understand that back pain can be hugely debilitating and I am very pleased to see that you are already on the road to recovery with a treatment plan in place. I really hope that, through time, you can get back to your competitive sports.

You have kindly mentioned some of the teams involved in your journey of care. I was especially pleased to see that you mentioned your initial call to NHS 24 when your pain and symptoms worsened. This sounds like a frightening experience. I am pleased to see your positive feedback for NHS 24 staff. If you care to provide any additional detail, then I would be able to identify the staff members who managed your call and share your story with them. In any event, I will share your story more widely within NHS 24 to remind our staff of the hugely important role they play in providing care and onward referral for our patients. I can be contacted at patientaffairs@nhs24.scot.nhs.uk or by telephone on 0141 337 4597.

I am sure the MSK rehab group will be helpful in assisting your recovery. Your positive comments for my colleagues within NHS Grampian are a pleasure to read. I sincerely hope that one day, in the not too distant future, you get to complete that 10K.

Thanks again for taking the time to share your story and best wishes for a full speedy recovery.

With kind regards

Shona

Shona Lawrence

NHS 24 Patient Affairs Manager

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Response from Kirsten Dickson, Quality Improvement and Assurance Facilitator, Quality Improvement and Assurance Team, NHS Grampian 5 years ago
Kirsten Dickson
Quality Improvement and Assurance Facilitator, Quality Improvement and Assurance Team,
NHS Grampian
Submitted on 16/05/2018 at 16:35
Published on Care Opinion at 16:36


picture of Kirsten Dickson

Dear itsnotallbad,

Thanks for sharing your story with us - I’m so glad your experience with the physio team at the Health Village has been a positive one. The MSK operational lead was delighted to read your story and has shared it with the team - it would have brightened their day I’m sure.

It’s always great to be able to let staff know when they have got things right and I can see that taking the time to genuinely listen, care and understand really mattered to you. Your story highlights how important it is to look at the whole person and we hope that with more people sharing stories like yours on Care Opinion other services will see why little changes to the way we see people can make such a big difference.

I can completely understand why having to give up running, for the time being, has been so hard for you (because it’s much more than just exercise), and I wish you all the best in your recovery journey.

Take care,

Kirsten

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