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"Hardly any support"

About: Three Towns Resource Centre / General Psychiatry

(as a service user),

I was under the care of a cpn  at three towns resource centre saltcoats. I received a letter in November last year (2017) telling me I had 14 days to call and arrange and appointment. So I called the day I got the letter and two more times after this within the 14 days, well within the 14 days. I have had this confirmed by the manager of the three towns resource centre when she called to sort this after me complaining to north ayrshire council. I was assured (jan) that this would be sorted and I would have a new cpn.

It's now May 2018 and after numerous times of me calling and asking for this to be sorted I still am no further forward. My psychiatrist even said I didn't want another cpn which is untrue and shows how little this Dr has listened to me. I have never had an hour appointment with my psychiatrist,  it's in and out again.

I have had hardly any support with the situation I am trying to deal with. I was told just to come off my antidepressants with no replacement mentioned.

I cannot reach my psychiatrist or their secretary most of the time when I do call to try sort things. Basically I am very suicidal and have said many times and still nothing is being sorted for my care. I had to make a complaint about the way I was spoken too by a member of staff at the three towns resource centre who was very aggressive and unprofessional. I am being let down by this mental health team.   I feel I have been dealt within a flippant way and you need to fight to remain under a dr or cpns care.  

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Responses

Response from NHS Ayrshire and Arran 5 years ago
Submitted on 08/05/2018 at 17:47
Published on Care Opinion on 09/05/2018 at 10:25


Dear Nirvanabananas,

I have been asked to post this response from Mairi Gribben, Interim Senior Manager, Adult Community Mental Health Service

"I am sorry to hear that you have some concerns. In order that we are able to try and resolve these concerns, can you please contact Kevin Milton, Team Leader on
01294 47001".

Mairi

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