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Care Opinion

Robin house made the hardest times that bit easier

Posted By Turquoiselady

"Robin house made the hardest times that bit easier"

About: Robin House

(as a parent/guardian),

We as a family started using Robin house from mid 2017 until our 2 year old daughter passed away 3 months later.

My husband and I spent a day together at Robin house before going for our first stay with our daughter and her big brother and straight away any fears I had were put at ease by the homely friendly surroundings.

I found the first stay very traumatic as I struggled with the word hospice and could not accept that my daughter was not going to get better. I wanted to leave and got very upset, the staff were so understanding and supportive and helped me to overcome those feelings.

After that I looked forward to our trips to Robin house and it made me feel safe and relaxed. Our daughter was cared for so well and it was obvious how much all the staff loved her. My 5 year old son was given so many play opportunities and thrived on all the attention. He saw Robin house as a happy place and wants to go back to visit.

When our daughter did pass, we were given so much time and the staff couldn’t have done more for us, they continued to help us make memories. We had a lot of family coming to visit and each and every one was treated with such love and compassion.

I can not say enough good things about Robin house, they made the hardest times that bit easier and our daughter smiled, blew kisses and high fived staff as soon as we walked through the doors. She was so happy and that’s all I wanted for her. 

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Responses

Response from Nicky Bridges, Associate Nurse Director, Care, CHAS 5 years ago
Nicky Bridges
Associate Nurse Director, Care,
CHAS

Responsible for care at Robin House

Submitted on 02/05/2018 at 18:27
Published on Care Opinion on 03/05/2018 at 10:58

picture of Nicky Bridges

Dear Turquoise Lady

Thank you so much for taking the time to tell us the story of your little girl and your family.

Coming to a children's hospice for the first time is such a difficult thing for any family to have to do, but it sounds as though the staff supported you and your family so that you felt safe and relaxed, and were able to enjoy your stays.

It is so lovely to hear that your little girl was happy during her stays here, that your son was able to have fun and that you were able to make treasured memories as a family.

I will pass your very kind words on to the team.

Best wishes

Nicky

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Response from Corinna Robertson, Family Support Manager, Family Support, CHAS 5 years ago
Corinna Robertson
Family Support Manager, Family Support,
CHAS

Manages the social workers, transition team, activities team and chaplains

Submitted on 03/05/2018 at 14:50
Published on Care Opinion at 15:39

picture of Corinna Robertson

Hi Turquoise Lady

Thank you so much for taking the time to tell us about your families experience using Robin House. It sounds as if you and your family felt very well supported which is really good to hear.

As you know our role is to support the whole family so its lovely to hear that your 5 year old son also had opportunities to play and just get that little bit more attention.

Thank you again Turquoise Lady for taking the time to share your experience, I will make sure I pass on your comment to family support team.

Best wishes

Corinna

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