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Care Opinion

Cleft care

Posted By GEK

"Cleft care"

About: Royal Hospital for Children and Young People (Edinburgh) / Accident & Emergency

(as a parent/guardian),

I am left thoroughly dismayed that I have not been given contact details of the cleft team since the centralisation of this service. I am at a loss at to where my son is in the programme. His face continues to change whilst I am left wondering what the next step will be and when he will be seen. We were promised that clinics would be maintained and yet there is no evidence of this. I feel let down, worried and cross that politics has interfered so much with my son's care.  

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Responses

Response from Jeannette Morrison, Head of Patient Experience, NHS Lothian 5 years ago
Jeannette Morrison
Head of Patient Experience,
NHS Lothian

Submitted on 04/05/2018 at 16:10
Published on Care Opinion at 16:36

Dear GEK

Thank you for your feedback regarding your son's care and I am sorry that you don't have the contact details for the cleft team.

I am sorry that l don't know them either but if you please contact the Patient Experience Team

Email: feedback@nhslothian.scot.nhs.uk

Telephone: 0131 535 3370

They will try and help you get these contact details.

Kind regards

Jeannette

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