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E.N.T. Care

Posted By alefish

"E.N.T. Care"

About: Good Hope Hospital / Accident & emergency Heartlands Hospital / Ear, Nose and Throat

(as the patient),

Having several nose bleeds for the first time in my life I eventually ended up in A& E at Good Hope on the advice of 111. I was seen quite quickly and assessed with a follow up by a lovely doctor who fitted a 'pack' to stop the bleeding and arranged transfer to the ENT department at Heartlands. After a short stay in A& E there (no beds in ENT) I was transferred up to the ward about 8am.

I was seen by the doctor and told what was going to happen over the next few hours. The plan was executed exactly   and after a small procedure I was discharged later in the afternoon. I have to say that I was impressed with the professionalism and friendliness of all the staff I came in contact with (including catering & cleaning). Special mention to Dr Malik and her junior assistant Emma who performed the procedure in an informative & good humoured way. Many thanks to all.

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Responses

Response from Mona Campbell, Complaints Manager, Heart of England Foundation Trust 5 years ago
Mona Campbell
Complaints Manager,
Heart of England Foundation Trust

Submitted on 30/04/2018 at 12:14
Published on Care Opinion at 13:26

Dear alefish

Thank you for taking the time to post your comments regarding your treatment at Good Hope and Heartlands Hospitals.

It is lovely to read such positive comments and I am very pleased that you had such a good patient experience, especially having undergone a procedure.

I will forward your posting to Mr Malik and the senior management team so they are aware of your comments. I will ask that your posting is shared with the staff, as I am sure they will be delighted to read your encouraging feedback.

Once again, thank you for your posting. All patient feedback is important to us, whether it is negative or positive, as this helps the Trust to improve our services and make changes where necessary. We continually strive to improve our service for all patient’s and visitors.

Best wishes

Mona Campbell

Project Manager

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