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Nursing and medical care

Posted By Lanarkshirelass

"Nursing and medical care"

About: University Hospital Wishaw / Geriatric Assessment

(as a staff member posting for a patient/service user),

I feel the nurses and doctors are very busy and do their very best in busy circumstances in ward 10.

The staff are always friendly.

I love the food.

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Responses

Response from Rhona Dunsmore, General Manager, Serco 6 years ago
Rhona Dunsmore
General Manager,
Serco

Submitted on 25/04/2018 at 20:52
Published on Care Opinion on 26/04/2018 at 00:19

picture of Rhona Dunsmore

Dear Lanarkshirelass

Thank you very much for your kind feedback on the quality of the food while being in ward 10. I oversee the Catering at the hospital and I will ensure your views are shared with the Catering Manager and her team. Serco staff also clean the ward areas including ward 10 and I am so pleased you found the environment to be a friendly one. All feedback is welcome and positive feedback is very welcome! I hope you are keeping well.

Kindest Regards

Rhona Dunsmore Serco General Manager Soft Services

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Response from Janice Miles, Senior Nurse, Older People Services & Outpatient Services, University Hospital Wishaw, NHS Lanarkshire 5 years ago
Janice Miles
Senior Nurse, Older People Services & Outpatient Services, University Hospital Wishaw,
NHS Lanarkshire

Submitted on 26/04/2018 at 09:38
Published on Care Opinion at 10:27

picture of Janice Miles

Dear Lanarkshirelass

Thank you for sharing your experience with staff and allowing them to post on Patient Opinion.

Ward 10 is a very busy ward and despite being very busy the staff were always friendly.

I am pleased you enjoyed the food as patients nutritional status is of paramount importance to us.

I hope you continue to make a good recovery.

Regards

Janice

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