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"Good Service and staff dedication to our daughter"

About: Royal Aberdeen Children's Hospital / Day Case Unit

(as a service user),

Hi Just like to say a big thankyou to Senior Charge Nurse Danby of the Day Case Unit at Royal Aberdeen Childrens Hospital. Our Daughter had to have Dental Surgery and from coming into the Reception at the day case unit the receptionist put us at ease with our daughter and showed us where everything was also the staff nurses on the ward were really good with her and us as well,
The team of Doctors were terrific along with the anesthetics and the lady who came in and explained about the mask  procedures and the different flavors to choose from which was like a lipstick tube  put into the mask which smelt lovely to ease our daughter about the mask on the face and they all asked us at any time if there was any questions we needed to ask away, a dedicated team of professionals we must say this  to the bosses of the Foresterhill Hospital Complex what a team, May we also add too C. McPherson of NHS Grampian a big thank you for the treatment also you gave our daughter and for organizing the x-rays, If we could we would have named all the staff involved in the ward procedures but too much at the time to remember and so much going on. After care was really good too, also to the Domestic Staff who clean the toilets and wards they were immaculate so well done to them also.

Keep up the good work, We are very Grateful.

Reception

Reception

Appointments

Appointments

Environment

Environment

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Responses

Response from Caroline Clark, Chief Nurse, Children's Division, NHS Grampian 5 years ago
Caroline Clark
Chief Nurse, Children's Division,
NHS Grampian
Submitted on 25/04/2018 at 10:05
Published on Care Opinion at 12:23


picture of Caroline Clark

Dear Nurmal123,

Thank you so much for sharing your fabulous feedback for the whole team. Its good to know that we are providing such an excellent service here in RACH. Mrs Sue Danby has a great team in the day case unit and she will be delighted to see your feedback. I will also share your feedback with the other teams you mention in your post as well as with the senior charge nurse for theatres. Thanks for taking the time to post this and I hope your daughter is well on the mend after her visit to the children's hospital.

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