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Joined-up practice

Posted By Bloodrunner

"Joined-up practice"

About: Frimley Park Hospital (Frimley) Royal Surrey County Hospital / Respiratory medicine St. Luke's Surgery

(as the patient),

As part of a normal diabetic screening, my GP noted a low platelet count repeated over two tests. She referred me to the Haematologist, who saw me within two weeks and did more tests. She then referred me to the Immunologist who, again saw me within two weeks. After an ultrasound,  PET and CT scans he has commenced me on immunoglobulin replacement therapy where I was trained by a superb nurse practitioner to administer the subcutaneous infusions. Following the scans, the Immunologist and Haematologist have referred me to the respiratory specialist and I have done the lung function tests. All the departments, across two hospitals, have worked seamlessly together and have been thorough, supportive and have explained everything with frank clarity.  I cannot praise St Luke's GP Practice, the Royal Surrey County and Frimley Park Hospitals enough.

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Responses

Response from Royal Surrey County Hospital 5 years ago
Royal Surrey County Hospital

Submitted on 11/05/2018 at 15:12
Published on nhs.uk at 16:07

Thank you for taking the time to share your feedback with us.

We are delighted to read that you are pleased with the treatment and care you received at Royal Surrey and know the teams involved in your care will be most grateful to receive your feedback.

Your feedback will be passed along to the relevant managers to share with their teams.

Wishing you all the best.

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Response from Frimley Park Hospital 5 years ago
Frimley Park Hospital

Submitted on 11/07/2018 at 15:23
Published on nhs.uk at 16:06

Thank you for taking the time to leave your feedback. The team will be delighted to read your comments

Kind regards

Harpreet Rall

Patient Experience Insight & Improvement Officer

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Response from St. Luke's Surgery 4 years ago
St. Luke's Surgery

Submitted on 14/08/2019 at 15:24
Published on nhs.uk at 16:07

Thank you very much for taking the time to give us this kind feedback. I am glad that you have had such a positive experience with us here at St Luke's as well as The Royal Surrey and Frimley Park hospital. I will certainly pass on your comments to the rest of the team at our next staff meeting.

With kind regards

Dawn Brewer

Practice Manager

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