"98% of the treatment and care I received was..."

From receiving the appointment for a Laparoscopic Cholecystectomy as a day case I experienced an excellent service.

Each team of staff involved in my care journey delivered clear and helpful information with reassurance and compassion.

I was given time to ask further questions; never once feeling rushed.

However, one area that I feel is a training issue that started with a student nurse's response when I enquired why the equipment being used for a fellow patient was continually sending out a 3-beat signal.

Although the student nurse came into the bay to attend to the patient, at that time the student nurse did not make reference to equipment or bleeping.

As the student nurse passed I asked if the signal was alerting staff to patient's needs.

Sadly, the response from the student nurse was, "I don't know, I've not been on all day".

I politely replied, neither had I been here all day, but I was concerned as to why the equipment was bleeping for such a long time. I ask if she would ask the sister to come in.

A senior nurse arrived towards the foot of my bed with student nurse then followed a HCA, this could have felt intimidating for some.

Even after this encounter the equipment continued to bleep at long intervals throughout the night and up until my discharge the following day.

Sleep was intermittent, I went in search of toilets sometime after midnight and was offered direction by a nurse, I requested some pain relief around same time. But overall aware of bleeping and staff coming into the bay at various times throughout the night.

On speaking with the patient, she expressed her distress as the equipment was preventing sleep and aware it would be affecting other patients; preventing overall wellbeing.

When the student nurse came into the bay in the morning she greeted the 3 other patients but couldn't even look at me. I felt this unprofessional and extremely rude.

Thankfully I didn't require her help prior to discharge or the reassurance from the senior nurse.

Sadly, this type of attitude can prevent patients from commenting or raising concerns; we are not all abusive to NHS staff.

I would like to thank:

The Elective Admissions team for being so helpful and friendly.

Pre-op Assesment

Phlebotomy both at Airedale and Skipton sites

Ward 20

Recovery ward

Ward 13

Voluntary staff in hospital shop/cafe

Car parking/security staff

Airedale has an amazing patient friendly ambience, this is felt as soon as you walk through the door.

THANK YOU