On Friday March 16th this year my wife woke up with severe facial paralysis . We went through the " exercise /tests " for stroke and decided that she probably had Bell's Palsy !
I telephoned surgery for advice and the chance of an appointment or triage -I must admit I was in a bit of a panic . The person who answered my call that morning [sorry I can't remember her name ] was very calm ,professional and helpful . First of all she reassured me that a doctor would get back to us -then asked us to hold while she got immediate advice .
The advice was to get an ambulance and go to hospital and be checked out properly ,which of course was the correct thing to do .
The fact that she could tell that I was quite stressed and acted in a calm supportive manner was greatly appreciated . Thank you .
"Great support from Reception staff"
About: Bingley Medical Practice Bingley Medical Practice Bingley BD16 4RP
Posted via nhs.uk
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