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Care Opinion

Jade Ward

Posted By jadeward667

"Jade Ward"

About: Rampton Hospital / National High Secure Healthcare Service for Women

(as a staff member posting for a patient/service user),

1. Do you use all your clinical team members? The consultant? Social worker, named nurse, psychologist? (GIVE DETAILS PLEASE)

2. Are you seen regularly by your clinical team member?

3. In which way has your clinical team helped your to recover?

4. In what areas would you like more help?

5. Do you have confidence in making a complaint and why?

6. Do you feel connected to the Hospitals main Patient council and why?

I do see my clinical team but they can very difficult to get hold of.  If the consultant is at my ward round then I will see them monthly.  Otherwise it’s longer. 

My named nurse wants to see me for 10 minutes each week but I’m hoping to get a new one.  I feel that my named nurse is making me mentally ill.  Psychologist – going OK. Social worker – don’t always see eye to eye.  I don’t always get to see them weekly.

Generally I am supported by my clinical team.  I would like to see equality for patients. 

Very, very rarely do the complaints do much.  Very seldom are they upheld.  I don’t feel connected to the hospital main patient council because I got “kicked off” it.

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Responses

Response from Marie Smith, Deputy Matron, Rampton Management, Rampton Hospital 6 years ago
Marie Smith
Deputy Matron, Rampton Management,
Rampton Hospital

Submitted on 24/04/2018 at 14:57
Published on Care Opinion on 25/04/2018 at 12:03

picture of Marie Smith

I am really sorry to hear that you find it difficult to get hold of Clinical Team. Would you be able to discuss this issue further with either your Named Nurse or Ward Manager please? I’d be grateful to hear what the problems are and would be happy to meet with you myself to see how we can improve your contact with the wider Clinical Team.

In relation to your relationship with your Named Nurse please can you either discuss this with the Ward Manager or myself, so we can establish as to why the relationship is not working and to see how we can best support you.

It’s disappointing to hear that you got “kicked off” the Patients Council but if this is something you wish to be more involved in please let me know.

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