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"Truly amazing"

About: Good Hope Hospital / Trauma & orthopaedics West Midlands Ambulance Service University NHS Foundation Trust / Emergency ambulance

(as the patient),

I had an operation to take bone from my hip to rebuild my hand as I had been suffering with my hand for a while and the consultant   thought the best way forward was to rebuild the bone in my hand.

After I came round from my op I was in severe pain in my back, hip, leg, and bum. I later discovered through ct and mri scans that I had degenerative disc disease, spinal arthritis and neuralgia and they suspected I was also suffering from sciatica. May I point out that these where underlying conditions and that it wasn’t the op that caused them, it was through the op that they where eventually picked up.

I was also suffering with my knees so my doctor sent for another MRI and turns out I also have arthritis in my knees and the op wasnt 100% successful so I still have arthritis in my hand..

Through all of the care I received I was very impressed with the nhs. My doctor is amazing and so understanding and gives me the proper care I need I can’t fault my doctor for anything. I’ve also been treated by the ambulance service who have always done an amazing job when I’ve called them out they take time and patience to deal with you and give you the best care possible. The paramedics that have came out to me several times have treated me with respect, dignity, (when I’m laid up looking my worst) and given me the best care possible.

Ive had to go to hospital so many times with these conditions as they cause me severe pain to the point I can’t even get up to go to the toilet. The stays I’ve had in hospital I’ve never had a complaint about, the staff at the hospital are always amazing and take care of me in the best way possible, when I’m in pain and need pain relief I’ve never had to wait long. Even when I’m stuck in the bed and have to have a bed pan or bed bath they treat you with dignity and respect.

Through the past few years of having these conditions I’ve got to say thanks to all the nhs staff I’ve dealt with, they are truly amazing and don’t get enough credit for what they do, from my gp, paramedics, nurses, doctors and everyone else they truly deserve more credit than they get.

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Responses

Response from Jenny Langham, Senior Complaints Manager, Patient Services, Heartlands Hospital 6 years ago
Jenny Langham
Senior Complaints Manager, Patient Services,
Heartlands Hospital
Submitted on 12/04/2018 at 10:29
Published on Care Opinion at 11:09


Dear Truds,

Thank you for taking the time to post your comments regarding your care and treatment at Good Hope Hospital and the service you have received by the West Midlands Ambulance Service.

It is lovely to read such positive comments and I am very pleased that you have had a good patient experience, every time that you have been admitted to our Trust or used the Ambulance service.

I will forward your posting to the senior management team for Trauma & Orthopaedics, as well as the West Midlands Ambulance Service. I will ask that your posting is shared with the staff, as I am sure they will be absolutely delighted to read your comments.

Once again, thank you for your comments as all feedback is important to us.

Best wishes

Jenny Langham

Patient Services Officer

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Response from Regional Head of Patient Experience, West Midlands Ambulance Service 5 years ago
Submitted on 13/12/2018 at 11:57
Published on Care Opinion at 14:36


Dear Truds,

Many thanks for your feedback and sorry for the delayed response.

Where possible we try to share feedback with our staff. If you would like me to share your feedback with the attending ambulance crew, I would be grateful if you would consider contacting the Patient Experience Team at email pals@wmas.nhs.uk or telephone number 01384 246366

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