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Lovely staff.

Story from nhs.uk

"Lovely staff."

About: Royal Cornwall Hospital (Treliske) / Neurology

I had an appointment today with the head neurologist and I can say that I was treated extremely well. He was very informative and explained everything fully. The doctor put my mind at rest and I certainly didn't feel as though I was wasting his time.Both he and the nurse who took my blood were lovely. Thank you to all concerned.

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Responses

Response from Michaela Johnson, QI Manager, Quality Improvement, Royal Cornwall Hopitals NHS Trust 6 years ago
Michaela Johnson
QI Manager, Quality Improvement,
Royal Cornwall Hopitals NHS Trust

Submitted on 26/04/2018 at 19:20
Published on Care Opinion on 27/04/2018 at 10:03

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Dear Karen

I am so pleased to read about the wonderful care you received from our Head Neurologist during your appointment.

Listening to your patient, being informative and explaining things thoroughly is certainly the standard of care we would expect our patients to receive so it is brilliant that this was your experience and you're mind was put to rest.

I will make sure that your kind words and thanks are shared with both the Neurologist and Nurse as I am sure they will be glad to receive it.


With kind regards

Michaela Brewer, Patient & Family Experience Coordinator

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