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My experience of a fractured wrist and subsequent treatment.

Posted By Xandra

"My experience of a fractured wrist and subsequent treatment."

About: Borders General Hospital / Accident & Emergency Borders General Hospital / Radiology Borders General Hospital / Trauma & orthopaedics (Ward 9)

(as the patient),

I found myself in A&E with a badly damaged  wrist.  The receptionist was the first pleasant, helpful person I encountered.  Then Stuart, nurse practioner, appeared.  He was so pleasant and professional and the ideal person to take charge of this situation. Then Carston, a nice doctor, became involved.

2 days later  -
A lady Orthopaedic Registrar, whose name I unfortunately can't remember, had phoned me at home on more than one occasion, to arrange surgery for this day.
This organisation really impressed me.
Nurses in Ward 9 were very nice also the porter on the tea trolley had a nice manner.
I remember two Theatre nurses who were very kind and reassuring.  I don't know their names but one was due to have surgery herself so I hope they recognise themselves!
I visited the Plaster Room three times and the staff there were SO helpful and efficient.
Also deserving a mention - the receptionist at the front door and WVS staff.
Staff in Radiology  were also very pleasant.
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Responses

Response from Gareth Clinkscale, General Manager - Unscheduled Care, NHS Borders 6 years ago
Gareth Clinkscale
General Manager - Unscheduled Care,
NHS Borders

Submitted on 27/03/2018 at 07:08
Published on Care Opinion at 08:50

Hi Xandra

I manage the Emergency Department and was delighted to read about your recent positive experience. They are a great team and an asset to NHS Borders!

I will share your positive feedback with them today.

Best wishes

Gareth

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Response from Heather Tait, Clinical Service Manager - Planned Care, NHS Borders 6 years ago
Heather Tait
Clinical Service Manager - Planned Care,
NHS Borders

Submitted on 27/03/2018 at 09:22
Published on Care Opinion at 09:34

Hi Xandra,

Thank you for taking the time to feedback about your positive experience in the Borders General Hospital. I'm very pleased to hear about your good experience across a number of departments in our hospital and it's great to receive such positive feedback that we can share with our staff! I will be sure to pass on your comments to those involved.

Best wishes,

Heather

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Response from Lisa Love, Senior Charge Nurse, Theatres, Borders General Hospital 6 years ago
Lisa Love
Senior Charge Nurse, Theatres,
Borders General Hospital

Submitted on 27/03/2018 at 14:41
Published on Care Opinion at 21:49

Thank you for your feedback. I am pleased to hear you had a positive experience during your time in NHS Borders. I will share this feedback with the Theatre Team involved during your surgery.

I hope you continue to make a good recovery

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Response from Grace Brydon, Clinical Nurse Manager, Planned Care, Borders General Hospital 6 years ago
Grace Brydon
Clinical Nurse Manager, Planned Care,
Borders General Hospital

Submitted on 28/03/2018 at 13:28
Published on Care Opinion at 13:31

HI Xandra

Thank you so much for your feedback. I am really pleased to hear that you had such a experience within the BGH and ward 9. I will feedback your comments to the Ward 9 team, which is great for them to hear. Hope you continue to have a good recovery.

Kind regards

Grace

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