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Data Protection issues

Posted By PatientZ

"Data Protection issues"

About: First Community Health and Care CIC

(as a parent/guardian),

Whilst making enquires regarding other issues, the following have also come to light:-

Partial medical records have gone missing;  

I don't believe First Community are informing me of how my information is being used for purposes beyond my direct care;

Children & Family Health Surrey's website provides inaccurate information regarding children's personally identifiable information, and despite me bringing this to their attention at Christmas time, the misinformation is still present.

I have offered First Community an opportunity to resolve the issues I have, but four weeks later they have failed to come to an agreement, and patient identifiable information is still being shared for purposes other than direct care despite explicit objection, which I believe is in contravention of the Data Protection Act, the Nursing & Midwifery Council's professional stands, and the NHS Care Record Guarantee.

Based on this experience I would be very wary about what, if any, information I give this organisation about me or my children.

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Responses

Response from Beverley Sharp, Clinical Governance Manager, First Community Health & Care CIC 6 years ago
Beverley Sharp
Clinical Governance Manager,
First Community Health & Care CIC

Submitted on 04/04/2018 at 15:36
Published on Care Opinion at 21:57

Thank you for your feedback.

I believe we are working with you to achieve a satisfactory conclusion.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by PatientZ (a parent/guardian)

I am still waiting for this issue to be concluded.

Response from Linda Warnes, Clinical Governance Manager, First Community Health & Care CIC 5 years ago
Linda Warnes
Clinical Governance Manager,
First Community Health & Care CIC

Submitted on 17/07/2018 at 14:55
Published on Care Opinion at 18:58

Thank you for your comment, I believe we have worked with you to reach a satisfactory conclusion to your concerns, however if you feel there are issue that have not been resolved please contact me and I will be happy to assist further.

Linda Warnes

Clinical Governance Manager

01737 775 463

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by PatientZ (a parent/guardian)

No, I am still awaiting a response to an email I sent to Data Protection on 14th June....

Response from Linda Warnes, Clinical Governance Manager, First Community Health & Care CIC 5 years ago
Linda Warnes
Clinical Governance Manager,
First Community Health & Care CIC

Submitted on 30/07/2018 at 11:08
Published on Care Opinion at 11:32

Dear Patient Z,

It would be really useful to discuss any issues that you feel are unresolved. Please do contact me on 07173 775 463 so that I can assist you further.

Linda Warnes

Clinical Governance Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by PatientZ (a parent/guardian)

You have my email address. I have already explained I would prefer not to communicate by phone, as there is no written record of what has been discussed, and it would be my word against yours. I have emailed Data Protection, and am still awaiting a response. I would suggest you speak to them.

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