This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Using 111 on a Sunday

Posted By cecilthedog

"Using 111 on a Sunday"

About: South Western Ambulance Service NHS Foundation Trust / NHS 111 Trowbridge Hospital / General surgery

(as the patient),

I had a very strange pain in my lower abdomen, had not been able to sleep for 2 nights, rang 111 early on a Sunday morning, the person who answered the call asked me a number of pertinent questions, and then said she wanted me to be seen by a doctor quickly, so arranged an appointment for me at 10am in the nearest (small) hospital. I was seen promptly, was very impressed with the thoroughness of the examination, a couple of possible causes were suggested, but the conclusion was that there was nothing really serious wrong with me, which put my mind at rest. The GP's opinion proved to be correct, as the pain subsided after a few days, and has now completely gone.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Sharifa Hashem, Patient Engagement Manager, South Western Ambulance Service NHS Foundation Trust 6 years ago
Sharifa Hashem
Patient Engagement Manager,
South Western Ambulance Service NHS Foundation Trust

Submitted on 26/03/2018 at 12:34
Published on Care Opinion at 19:08

Dear Cecilthedog,

Thank you for taking the time to share your story and I hope you are recovering well.

It is always rewarding to hear stories of how our staff are delivering care and support to patients and those around them when they need it most.

We would be happy to share your story with the ambulance staff involved in this instance, however, to do so we will need some specific information. If you would like us to do this, please may I ask you to contact us on either plaudits@swast.nhs.uk or 01392 453 831 and a member of the Patient Engagement Team will be happy to help you further.

Thank you, again, for taking the time to provide us with feedback.

Kind regards,

Sharifa

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k