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"Poor mental health support"

About: Southampton General Hospital

(as the patient),

Over the last couple of years, I have come to A&E due to suicide attempts.

My overall experiences have been quite poor and left me feeling worse off than helped.

During my time at A&E i have

- had to deal with quite abrupt and rude triage nurses

- questioned as to why i had decided/bothered to come to A&E

- listened to loud conversations occuring close to my bed about  the incidents, my health and appearance adding to my shame.

- been guilt tripped..with a doctor making me promise not to overdose again if he discharged me as he would get into trouble

- discharged on more than one occasion without receiving mental health support. On one occasion my GP was sent a letter stating that that i had refused help at the hospital or later from the mental health services - this was untrue - no mental health team member available and no offsite support offered

I've been told to head to the hospital if I was feeling suicidal, but based on my experiences I dont feel able to. There have been a couple of times where the thought of how I'd be treated prevented me from going when I should have. I know that NHS staff are stressed and stretched but better support/training for dealing with mental health may save a life and reduce future burden on resources.

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Responses

Response from Southampton General Hospital 6 years ago
Southampton General Hospital
Submitted on 04/04/2018 at 14:50
Published on nhs.uk at 18:06


I am very sorry to hear of your experience and that you didn't receive the support that you needed whilst here. Please contact our Patient Support Services who would be happy to discuss this further with you. Their contact details can be found n the attached 'Have your say' leaflet: http://www.uhs.nhs.uk/Media/Controlleddocuments/Patientinformation/Contactingus/Haveyoursay-patientinformation.pdf

Kind regards

Laura White

Patient Insight Manager

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