What I liked
I have no complaints about the staff here. I think they genuinely do their best to make a difference in often difficult circumstances.
What could be improved
This hospital is dirty and it starts right at the main entrance. There are signs at the main walk in entrance about the importance of hygeine and warnings about cleaning your hands to protect against the norovirus etc, but there is no gel provided....so its a wasted exercise. It would be so simple to put up gel points right at the entrance to prompt people to use it. Other hospitals have it as standard - why dont RUH?
The signage system is ridiculous. You now find yourself having to ask staff to help decode the numbers that are now being used into department names. These new signs must have cost a fortune and all they do is cause total confusion. Whoever came up with that idea should be fired to save any further money being wasted.
This hospital serves such a wide area - It really needs to clean up its act and some small but easy changes could make a massive difference.
"Management need to pull up their socks..."
About: Royal United Hospital Royal United Hospital Bath BA1 3NG
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