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""Wonderful Patient Centred Care""

About: Perth Royal Infirmary / Respiratory Medicine

(as a relative),

My Mum was unexpectedly admitted to PRI in February 2018 with a severe exacerbation of her asthma. She was acutely unwell but the care and attention she received was exceptional. From the nurse, Rebecca, who triaged her and recognised she was unwell very quickly, to the junior doctor in ED, Eilidh, who was kind and considerate and put Mum at ease. She was then admitted to Ward 4 at PRI where she remained for 5 days under the dedicated care of Dr Brown - he filled Mum and the whole family with confidence despite her difficult to treat symptoms. The nursing staff, although extremely busy, were very kind and caring to Mum especially when she was finding her breathing difficult and feeling very anxious. This care was continued in Ward 3 by the extended team there.

I can not thank the whole team enough for the exceptional care and expertise given to Mum during her recent stay - from the Consultant team and Trainee Doctors to the Nurses and Healthcare Assistants and also not to forget the essential Domestics, Caterers and Porters - all have their role to play in making the system work and ensuring patients are kept safe. I am thankful of the amazing team at PRI, NHS Tayside and proud of our wonderful NHS. Thank you.

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Responses

Response from Alison Moss, Feedback Manager, NHS Tayside 6 years ago
Alison Moss
Feedback Manager,
NHS Tayside
Submitted on 08/03/2018 at 19:10
Published on Care Opinion at 19:32


Dear MB1979

Thank you so much for taking the time to share your experience of the care your Mum received in the Royal Infirmary.

The whole team is fully committed to providing the best care they possibly can and strive to do so in a way that is supportive and person centred.

Your feedback is truly uplifting and has been shared with the team. They very much appreciate that you recognise and value their efforts.

Kind regards

Brendan Forman

Head of Nursing

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