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Care Opinion

Wrongly discharged

Posted By andromedanw65

"Wrongly discharged"

About: Diana, Princess Of Wales Hospital / Accident and emergency Lincoln County Hospital

(as the patient),

I went in twice to Lincoln County Hospital in one week! The first time I went in I actually had no problems, the out of hours GP informed me that my suspicions of Food Poisoning was correct. All was fine until the next time when I lost all feeling in my body.

The following night came and we had to get a non emergency paramedic out to assess me as I literally couldn't walk - I was in agony.

Early hours of the next morning came and by 1:30am I was back in Lincoln County again. I had a cannula put in with a fluids drip and also had a paracetamol drip. This is where it goes downhill...

My partner was with me on both occasions, he asked for stronger painkillers and I had to wait 2hrs before I even got anything, stronger painkillers apparently means the same as I had - Paracetamol. So I was sat in an uncomfy chair for hours on end with the wrong type of pain killer again like I said, in agony.

When I eventually got a bed, I was only on it for about 40/45 minutes before a Dr came in, yanked my legs around like I was a rag doll and said I was "fine to go home". The whole time they were doing this I was wincing in pain. However, this isn't where this treatment ended. We had to ask for a wheelchair so I could actually go back in the waiting room and wait to get home. The nurse that asked how we was getting home was no help at all with taxis or anything else, they also seemed reluctant to get a wheelchair as I'd been (wrongly) discharged. 

We all together was in that hospital for 18hrs. With NO help from the hospital, we got home due to a lovely couple whom were visiting due to a fracture.

To top this all off, I went to my local hospital (grimsby, princess diana of wales) and they in 2hrs did what Lincoln couldn't do in 18hrs, diagnose me, give me a prescription and sort out my problem. I have sciatica. I have to now take 3 painkillers and need physiotherapy and possibly an MRI scan if it doesn't clear up in a couple of weeks.

I'm disgusted that Lincoln failed with basic patient care and responsibility. 

I would much rather travel an hour to another hospital (like grimsby) to get the care I needed. 

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Responses

Response from Karen Hansord, Senior Sister, Accident and Emergency, United Lincolnshire Hospitals NHS Trust 6 years ago
Karen Hansord
Senior Sister, Accident and Emergency,
United Lincolnshire Hospitals NHS Trust

Submitted on 05/04/2018 at 14:02
Published on Care Opinion at 16:42

Dear andromedanw

I am disappointed to read that you did not have a good experience during a recent visit to Lincoln A&E.

I am sorry that you experienced a delay in receiving pain killers, this is not acceptable and I will be sharing my concerns with the nursing team.

The nursing team do not have access to provide patients with taxis home and I am sorry if this was not explained to you. It would, however, have been possible for the team to direct your partner to a telephone to contact a taxi for you, I apologise if this was not actioned and staff were not helpful with providing a wheelchair.

Any concerns that are raised are shared with the team and enable us to reflect as a team on the patient experience, I would like to thank you for taking the time to post your comments.

Should you wish to have your concerns fully investigated with the staff involved in your care, please e-mail our PALS team with your name and date of birth. It would help us to link this to your feedback if you would also quote reference CO486232 in your e-mail.

With best regards

Karen Hansord

Senior Sister in Accident and Emergency

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Response from Meg Kelly, Head of Service & Consultant, Emergency Department, United Lincolnshire Hospitals NHS Trust 6 years ago
Meg Kelly
Head of Service & Consultant, Emergency Department,
United Lincolnshire Hospitals NHS Trust

Submitted on 05/04/2018 at 15:11
Published on Care Opinion at 16:42

Dear andromedanw,

Thank you for taking the time to share your experience with us. I was sorry to hear that you had such a poor visit to the A&E department and apologise for this. This is not the standard of care we hope to provide.

If you are able to contact PALS (Patient Advice & Liaison Service) here at the hospital (Tel: 01522 707071) to inform them of your name, I will be able to investigate this further and provide you with a full response.

Regards

Dr Meg Kelly,

Consultant A&E, Lincoln County Hospital

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