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"My visit to assessment unit"

About: Queen Elizabeth University Hospital Glasgow / General medicine (Wards 5d)

(as a service user),

I have severe asthma and bronchiectasis. I had very bad pain on my left side and shoulder, this pain felt like the pain I had before Xmas which was diagnosed as pleurisy by the respiratory doctors.

I phoned nhs 24 and was told they were sending paramedics, which they did, who came promptly and decided to take me to hospital.

I arrived and told the doc and nurse about my previous admissions in the last year with various infections (pneumonia and pleurisy) and that I took inhalers and nebuliser at home without any relief. They took some bloods and did ECG and came back and said no blood clots and other test fine, I was kept 'til early hours of this morning and then deemed fit to go home and maybe see my GP if the pain worsened and maybe he would recommend I could be referred to a clinic.

When I pointed out that I was under the respiratory dept for years and that I already took lots of antibiotics that your own doc can’t prescribe they said well I’m not a respiratory doctor but everything seems fine to me i.e. no blood clots. I said ok, but as there is severe weather in Glasgow at the moment and I arrived with my nightwear on, as I had been in bed all day, I went to the waiting room to phone for a taxi - to be told this could take hours as the weather was on a red alert.

I went back to the sister in charge and asked if there was anyway I could get any help to get home they told me the doctor has deemed you fit to go home so no there was nothing. I sat in the waiting room, I told them I had a Chronic lung condition but there was nothing they could do; no offer of a hot drink or anything.

I eventually got a taxi home thank god but what an experience my daughter is a nurse manager and I am a former nurse and I thought to do this on such a night with red alert weather warning was dreadful.

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 6 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde
Submitted on 02/03/2018 at 10:47
Published on Care Opinion at 12:45


picture of Nicole McInally

Dear MinnieMoe

I am sorry to read about your experience at the Queen Elizabeth University Hospital.

We would like to look into the issues that you have raised in more detail. Can you please contact me at Nicole.McInally@ggc.scot.nhs.uk with your personal details including your date of birth? I would be grateful if you could quote the reference number: 481520.

I am glad that you got home safely.

Kind Regards

Nicole

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