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"Life changing and painful."

About: Nuffield Orthopaedic Centre Stoke Mandeville Hospital / Trauma and orthopaedics Wycombe Hospital / Trauma and orthopaedics

(as the patient),


Briefly, in late 2017 I underwent surgery on my feet.  I had been referred by my NHS podiatrist via my GP, to the consultation at Wycombe Hospital, where the surgeon looked at my feet and agreed that the 2nd toe on each foot needed to be removed (this was because for over five years I had constant pain and infection and required regular visits to the Podiatrist).

At that consultation we discussed the lump under my right foot that was also causing pain and problems. They stated that they could fix that by shaving off some of the protruding bone, at the same time as the amputation.

A week after the surgery and with all the surgical bandages still in place I had to go to my GP as I was not well and experiencing pain in the right foot. I was prescribed antibiotics and a new dressing was put on. The next day I was worse so my husband took me straight to A&E at Stoke Mandeville. The infection that was caused by the hospital surgery was severely infected, the sutures were intact but the skin had broken away exposing a very large and deep hole!

What followed was three weeks hospitalisation, the orthopaedic team at Stoke Mandeville did a debridement to clean this infected wound caused by the surgeon. During this surgery, this team created a new wound by making an incision approximately 3 inches long, one inch wide and very deep.  I did receive apologies for this new wound as the surgical team had believed this would relieve the infection but this was in error.

Once the original botched up wound was cleansed I was left with two large wound on my right foot, unable to walk and needing to have a vacuum pump attached to my foot.  The surgeons looking  after me, all felt that because of the damage caused that the only option was to amputate my leg from below the knee.

My story is horrific what I went through, but I was transferred to the very capable hands of the Plastic Surgery team who then needed to do another debridement.  I am also attending a Foot clinic with orthopaedic surgeons and Bone infection Unit at Nuffield.  I still have my leg, as I was stubborn about trying alternative treatments, and still have a long way to go.

I will not bore you with all the details but it has been life changing and painful.

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Responses

Response from Buckinghamshire Healthcare NHS Trust 6 years ago
Submitted on 15/03/2018 at 09:47
Published on Care Opinion at 10:03


Dear patient

Thank you for posting your feedback regarding your difficult experience when you have the operation on your feet and had such severe infection after the operation.

I can understand how distressing this must have been for you and we are concerned to learn that this was your experience of Buckinghamshire Healthcare NHS Trust’s services. We hope that you may be happy to speak with us in some more detail about your experience, so that we can understand what happened more clearly; explore ways in which we can assist and improve our patient experience in the Trust.

It was good to read that you are now in the very capable hands of the Plastic Surgery team and that you are also attending a Foot clinic with orthopaedic surgeons and Bone infection Unit at Nuffield Hospital.

Buckinghamshire Healthcare NHS Trust is a learning organisation and we appreciate the valuable insight that direct patient feedback gives us into the services we are providing. Please contact our dedicated Patient Advice & Liaison Service (PALS) on 01296 316042 if you feel able to share your experience further.

With Kind regards

Patient Advice & Liaison Service

Buckinghamshire Healthcare NHS Trust

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Update posted by Caraland (the patient)

Thank you PALS, I did report to you when I was first on the ward in October, but I was advised that I did have a year to make a formal complaint.

I am hopefully nearing the end of the treatment, with signs of almost complete healing in sight but obviously not back to what was my normal. I have kept a complete record of what has happened and my treatment and I will be contacting you in due course to go through my case with me. Hopefully it looks like I am keeping my leg, even though it was against the advice of all the doctors. I do believe that the surgeon/surgeons responsible need to be taken to task and account for their negligent actions.

I will be in touch at a later date to formalise this complaint, but I am very thankful for

the excellent care I am receiving from Stoke Mandeville Plastics Team and Nuffield Orthopaedic and Bone infection unit.

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