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Ward 1

Story from nhs.uk

"Ward 1"

About: University Hospital Of North Durham / Older people's healthcare

My mother died on this ward in January 2018 unfortunately it was not a good experience. Without saying too much as I have made contact with Pals. Poor and inconsistent care!

Most staff (not all) showed an uncaring attitude towards patients and to us as relatives. The staff nor the Dr's took any time to sit down and have a conversation with us about my mother/her condition nor diagnosis.

I was unsure whether to leave this review then I felt so very strongly about it I felt I had to for the sake of other patients and relatives. It is still very raw as it is only 2 months since she sadly passed away. Change will only occur if reviews are left on this site and investigated. I feel the need to raise my concerns as I shudder when I hear ward 1 and think about my dear mum.

My review is genuine and totally unbiased.

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Responses

Response from University Hospital Of North Durham 6 years ago
University Hospital Of North Durham

Submitted on 19/03/2018 at 10:52
Published on nhs.uk at 12:07

Thank you for providing feedback on your recent visit to Ward 1 at University Hospital of North Durham.

I am very sorry to hear that you were unhappy with your experience on this occasion and we will make sure your feedback is passed to the relevant manager.

We would welcome the opportunity to discuss your concerns with you and if you would like to contact us with some more detail it would enable the matron or manager to look into your concerns for you.

If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774.

If you would prefer to contact us by e-mail, our address is cdda-tr.patientexperiencecddft@nhs.net

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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