This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Rapid friendly treatment"

About: St Paul's Surgery

I recently had a serious problem with my eye - inflamation of the eyelid and pain. I telephoned St Pauls Surgery and explained the symptoms and my concerns to the triage nurse who made me feel respected and listened to immediately. I was invited to go to see the same nurse within 3 hours who took the time to find out not just about the problem but about me as a person. She was incredibly sympathetic and diagnosed the condition immediately and with the confirmation of one of the GPs prescribed a course of antibiotics.

This surgery is excellent and credit where credit is due at a time of NHS resource stretching St Paul's does a superb job. Not only do they give excellent advice and service but they are wonderful at making you feel part of the family. I cannot fault them and have been with the practice for 35 years.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from St Paul's Surgery 4 years ago
St Paul's Surgery
Submitted on 24/05/2019 at 17:34
Published on nhs.uk at 18:06


Please note that our earlier replies to several of these reviews and comments do not appear to have been saved to the site despite having been responded to at the time, so apologies for any apparent delay in our response.

Many thanks for taking the time to share your positive experience at the surgery.

We are pleased that you found the triage nursing system helpful, I will pass on your kind comments to the staff involved.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k