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"Lack of care and compassion"

About: Northampton General Hospital (Acute) / Maternity care

I have visited hospital several times during my pregnancy given numerous previous miscarriages. Maternity staff had zero empathy to my past and increased level of anxiousness with this pregnancy. NHS might be overstretched but a warm words, love and care goes a long way. Sadly majority of their staff is unable to do so to go that extra mile which shouldn’t be an effort to them if they would genuinely care about their patients and were passionate about their jobs.

Level of organization and coordination is very poorly, waited hours couple of times to be seen in a Maternity Day unit just to be met with little interest and not listed to.

And the most saddened experience is with a home midwife care team. It is a tick box exercise for them, they lack empathy, care for their patients and most importantly they don’t listen. It’s all about them and their feelings and egos, for a moment they don’t stop and think they are here for expectant mothers, let’s give them support they need.

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Responses

Response from Northampton General Hospital (Acute) 6 years ago
Northampton General Hospital (Acute)
Submitted on 26/02/2018 at 10:08
Published on nhs.uk at 11:06


We are really sorry to hear you were disappointed with your experience of our Maternity Unit and the Home Midwife Care Team.

We will pass your comments to our Head of Midwifery Services and would ask that if you do have any concerns you contact your Midwife.

If you would like to discuss your experience with us in more detail please contact our Patient Experience and Engagement Team on 01604 545807 or our Patient Advice and Liaison Service either via email - pals@ngh.nhs.uk or telephone 01604 545784. Kind regards, NGH.

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