What I liked
The speed by which a diagnosis was made, it was discovered I needed surgery - I was given a choice of dates that were convientient for me - right through from pre assessment to the day of surgery. My pre op risks were assessed and I was given very clear advice on my plan of care. This became a reality without any input from me on the day that I was admitted for surgery.
The day surgery unit is very well organised - its physical design helps to make it a calm peaceful place to wake up after surgery. All the staff were calmly competent and very caring.
I was not rushed and felt like I was treated as an individual rather than being processed.
The departments were exceptionally clean.
I was given literature pre and post op that was very clear and helped me to know what I needed to do - I felt empowered to make my own decisions.
I was greatful that I did not get booked for a follow up OP appt as I did not need one and I would have had to take time off work.
What could be improved
"Safe, high quality care that made me..."
About: The Whittington Hospital The Whittington Hospital London N19 5NF
Posted via nhs.uk