"Safe, high quality care that made me..."

About: The Whittington Hospital

What I liked

The speed by which a diagnosis was made, it was discovered I needed surgery - I was given a choice of dates that were convientient for me - right through from pre assessment to the day of surgery. My pre op risks were assessed and I was given very clear advice on my plan of care. This became a reality without any input from me on the day that I was admitted for surgery.

The day surgery unit is very well organised - its physical design helps to make it a calm peaceful place to wake up after surgery. All the staff were calmly competent and very caring.

I was not rushed and felt like I was treated as an individual rather than being processed.

The departments were exceptionally clean.

I was given literature pre and post op that was very clear and helped me to know what I needed to do - I felt empowered to make my own decisions.

I was greatful that I did not get booked for a follow up OP appt as I did not need one and I would have had to take time off work.

What could be improved

Nothing

Story from nhs.uk

Responses

Response from The Whittington Hospital 8 years ago
The Whittington Hospital
Submitted on 07/06/2012 at 18:47
Published on nhs.uk on 08/06/2012 at 04:01


Thank you for your feedback. Apologies that this was not responded to before, however the PALS and Complaints Department have only recently taken on responding to NHS Choices feedback.

I am glad that your experience was so positive and appreciate you taking the time to write. Thanks very much.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful