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very poor information

Story from nhs.uk

"very poor information"

About: East Surrey Hospital

What I liked

my 3 year old son was told he had a broken wrist and was pout though the stress of a plaster and even though the radioligist said the xray was clear and today the consultant also said it was clear and it was a soft tissue injury but the nurse who treated him in the first place was very clear it was broken starting a process that puts me and his mother in the spot light for noughing

What could be improved

get the diagnosis right in the first place

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Responses

Response from East Surrey Hospital 12 years ago
East Surrey Hospital

Submitted on 26/04/2011 at 14:56
Published on nhs.uk on 27/04/2011 at 04:00

Thank you for taking the time to comment about your experience at East Surrey Hospital.

We take all comments seriously and your comment will be fed back to our management team.

Our Patient Advice and Liaison Service (PALS) is available to listen to concerns, suggestions or queries and can help sort out problems quickly on your behalf. You can contact PALS by telephone on 01737 231958, email: pals@sash.nhs.uk, or by writing to: PALS, East Surrey Hospital, Canada Avenue, Redhill, Surrey RH1 5RH.

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