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Diabetic staff

Posted By Say it how it is

"Diabetic staff"

About: Cavendish Hospital

(as the patient),

My partner went to see one of the clinical staff about his type 1 diabetes, they  spoke to him like rubbish as he mentioned benefits, my partner nearly died in December due to badly managed diabetes that's why he's been sent to them to get help!  They just seemed to talk down to him like a 5 year old he has depression and anxiety, the last experience my partner left crying and feeling suicidal because of it.   

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Responses

Response from Chrissy Fairey, Patient Experience Information Officer, Patient Experience Team, Derbyshire Community Health Services Foundation Trust 6 years ago
Chrissy Fairey
Patient Experience Information Officer, Patient Experience Team,
Derbyshire Community Health Services Foundation Trust

Admistrator for the Trust

Submitted on 15/02/2018 at 16:26
Published on Care Opinion at 16:26

We are very sorry to hear that your partner had a difficult experience when discussing his condition with staff. Our colleagues try to consider every aspect of a patients wellbeing and to provide care that meets their individual needs.

It is our understanding that your partner did not receive the response that he had hoped for about reinstatement of benefits. Please be aware that this is not a decision made by the diabetes team.

The diabetes nursing team strive to provide a high standard of care and apologise that your partner was upset by his visit.

If you would like to discuss this matter further, or if you would like further support please do not hesitate to contact the service on 01629 817878. Alternatively, you can contact our Patient Experience Team on 01773 525119.

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