"Real sense of being cared for"

I was very anxious about attending for this procedure.

From the moment that I was greeted at reception ( Ambulatory Care Unit , Forth Valley Royal Hospital ) everyone I met could not have been more kind or reassuring.

My named nurse ( Craig ) was knowledgeable, and reassuring. His interpersonal and clinical skills were excellent.

My progress through the department was smooth and efficient.

When I was moved to the procedure room the nurses were fantastic. Very positive, chatty and again reassuring.

My consultant was at hand immediately. He asked about my symptoms, and performed a thorough examination before the procedure began. He was authoritative, calm, and very helpful.

When my procedure began, I was particularly struck by how the nurses engaged me in conversation to distract me from what was happening.

I had had some sedation and the procedure was completed without pain or distress.

Everyone was wonderful. I had a real sense of being cared for from start to finish.

Thank you all.