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"No real compassion"

About: Ninewells Hospital / Maternity care Victoria Hospital / Maternity care

(as the patient),

One day in October I started to bleed at 11 weeks pregnant , I was told numerous times that It can be normal as I had a UTI. 

The next day I started passing clots of a large volume, after calling Ninewells Maternity Triage they then told me that again this is normal, a further 2 or 3 times I called, as did my husband but they wouldn't speak to him. Eventually I woke at 4am the day after that and I passed many more huge clots. Ninewells were called again and I was told there's nothing they can do. 

My husband then called The Victoria in Kirkcaldy who asked me to come straight into A&E by 5.30am I was on the Gynaecology ward awaiting a scan. 

I was still loosing alot of blood, the nurses and doctors were absolutely incredible with me and kept me at ease. I was then taken for a scan and it had to be an internal, the sonographer was extremely shocked that I was taken down there with the amount I was bleeding. She was lovely and told me that our baby had passed. 

The nurses etc again were fantastic especially the charge nurse who kept popping in to make sure I was ok. 

Four days after my first call I was taken for a further scan to ensure I had passed everything. I was taken by a porter. But as they took me out of the ward they asked if I was off to see my baby then was I excited. I had to tell them there was no baby. They laughed as they thought I was joking. 

My only problem was the lack of communication between departments. The porter should have already known. 

Also nobody ever really said they were sorry for my loss , they acted as if my baby was nothing there was no real compassion except from one nurse and the Charge nurses, I felt I shouldn't be talking about our baby as if he/she wasn't a human. I needed to grieve as did my partner and daughter. 

It is extremely important that miscarriages are spoken about and that departments actually communicate. 

I am also now aware that I should have been given a SiMBA memory box from the hospital but instead I was sent one from the charity after I had to ask. 

 

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Responses

Response from Alison Nicol, Midwife, Obstetrics & Gynaecology (Woman & Childrens, Planned Care), NHS Fife 6 years ago
Alison Nicol
Midwife, Obstetrics & Gynaecology (Woman & Childrens, Planned Care),
NHS Fife
Submitted on 02/02/2018 at 10:05
Published on Care Opinion at 10:20


Dear Leopardfe78

Thank you for taking the time to share your experience, I am so sorry that you lost your baby and cannot begin to imagine how difficult this must have been for you and your husband. I am sorry that you experienced a lack of communication between departments at such a distressing time, I have contacted the Senior Charge Nurse of the ward who will speak to the staff so that this situation is avoided in the future.

Posting a story like this is very brave and it gives us an opportunity to share your experience with the staff working in the ward to help them to understand the importance of communication.

If you would like to discuss your experience further please contact;

Senior Charge Nurse Sandra Fawns,

Telephone: 01592 729932

sandra.fawns@nhs.net

Thank you for your story

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Response from Alison Moss, Feedback Manager, NHS Tayside 6 years ago
Alison Moss
Feedback Manager,
NHS Tayside
Submitted on 02/02/2018 at 14:43
Published on Care Opinion at 15:09


Dear Leopardfe78

I am so sorry to read of your loss and your experience of maternity triage at Ninewells. Your comments have been shared with staff in the area to prevent another woman having a similar experience. I apologise that you were not given the right advice and help in such distressing circumstances

Justine Craig, Head of Midwifery

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