"Disastrous"

What I liked

Nothing

What could be improved

The Urology Dept ought to employ people who can organise appropriate appointments for patients and keep them informed about changes to those appointments

The Urology Dept ought to employ people who will actually contact patients when they promise to do so

The Urology Dept ought to employ people who have the ability to introduce themselves and to ask patients if they have any questions or concerns

The Urology Dept ought to employ people who are prepared to explain their surgical procedures and discuss the risks, benefits and outcomes of those procedures

The Urology Dept ought not to employ people who insult patients

Anything else?

Only the hands-on nursing staff treated me with dignity and respect