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"Sent home with no walking assistance"

About: Forth Valley Community Services Forth Valley Royal Hospital / Accident & emergency

(as a carer),

74 year old elderly gentleman had fell in our recent icy conditions on Saturday, did not present to A& E till Tuesday with pain in his right leg/thigh/hip, (typical elderly man - thinking there more folk worse than him needing to be seen) He was frustrated with what was a short wait -  but this is due to him having some mild brain damage, The A& E care from signing in to - triage, xray and seeing a doctor was all excellent and I will not and cannot fault them at all - THEN.

Here is some pain medication and we will send an urgent referral to community rehab who will contact you tomorrow. A 74 year old with mobility issues made worse from a fall who cant get to the toilet now! Now he is having to pee in a jug in the kitchen - where is his dignity and privacy?

To make matters worse - they basically called to arrange an appointment to assess his needs, his needs were explained very clearly as addition of a walking stick/aid and maybe a urine bottle would help short term.

From here it is now 24 hours later, 3 calls, 3 different teams, nobody has assessed or seen him since and he is still struggling. I (his daughter) am now trying to source the use of the aids to assist him, appalled at this, absolutely appalled he was sent home with no walking assistance.

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Responses

Response from Pauline Donnelly, Person Centred Manager, Department of Nursing, NHS Forth Valley 6 years ago
Pauline Donnelly
Person Centred Manager, Department of Nursing,
NHS Forth Valley
Submitted on 25/01/2018 at 13:49
Published on Care Opinion at 15:40


picture of Pauline Donnelly

Dear k74

Thank you for taking the time to get in touch to tell us about your dads recent experience.

I was very disappointed to hear of your experience and would like to take this opportunity to sincerely apologise, this is not how we expect our patients to be cared for, our staff work hard to deliver a high standard of person centred care, however this has not been the case for your dad. It must be very frustrating and upsetting for you both.

You have raised a number of concerns that I would like the opportunity to investigate. Can I please ask you to get in touch with me, you can contact me on 01324 566523 or alternatively you can email me on p.marland@nhs.net

Again, please allow me to apologise for this experience, I look forward to hearing from you.

Kindest regards

Pauline Marland

Person Centred Patient Experience Coordinator

NHS Forth Valley

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