This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Feeling let down by dermatology"

About: Amersham Hospital / Dermatology Wycombe Hospital / Dermatology

(as the patient),

I am enraged. I was put on Roaccutane for my acne in July 2017, with the promise my acne would clear.

The dermatologist said it would even prevent scarring, this was not the case.

I broke out terribly in the months of July to October. It finally settled in November, and my acne has almost stopped completely. However, I am left with lots of dark red scars all across my face, which have destroyed my self-confidence, even though I was promised clear skin.

I had an appointment today, and I expected that they would keep me on for another month. But instead, the person I saw simply said I had twelve more days on the treatment and that was it. I asked them what I should do about my scarring and they simply replied that there was nothing.

So they basically put me on this treatment ruined my skin and have now left me to go it alone. I feel ashamed of the dermatology department and let down by my hospital. My skin and confidence have been ruined.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Buckinghamshire Healthcare NHS Trust 6 years ago
Submitted on 25/01/2018 at 16:26
Published on Care Opinion on 26/01/2018 at 09:04


Thank you for your feedback.

I am very sorry to learn that you have felt so let down by the dermatology service. I can understand how distressing this must have been for you.

We would be very grateful if you could spare the time to contact us with your patinet details, so that we may have the opportunity to resolve your concern and learn more about we can improve our service.

If you are happy to share more detail about your specific experience with us, please contact our dedicated Patient Advice and Liaison Service (PALS) on 01296 316042 or email pals@buckshealthcare.nhs.uk

In the interim, we will pass your anonymous feedback on to the Service Manager and divisional lead for immediate attention and action.

PALS Team

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k