Arrived for a 10.45 appointment to be told the consultant was already at least an hour behind - even though it was fairly early in the day. Eventually invited in almost 90 minutes late. Then sent to another area to discover they were closed for lunch. The original area - who sent me there- said they didn't realise that as they had no idea how that area operated. It was suggested that, although they sent me there, I phone later to make an appointment - it seems there is no internal process for cross referral- and everything stops for lunch.
I had already rearranged two business appointments during my initial delay, so rearranged again and sat and waited to be seen. It seemed the course of least resistance.
My point is this - the consultant was excellent - the next professional I saw was excellent- but what an inefficient way to run a business. Please give people appointment windows that mean a consultant is not so far in arrears with their time so early in the day. It also shows respect to the patient.
Introduce a joined up internal cross referral system which offers a smooth, trouble and worry free transition for the patient. My morning and early afternoon could have been less frustrating if simple internal processes were evident.
"Great service from the consultant ..but... seriously inefficient"
About: Crosshouse Hospital / Dermatology Crosshouse Hospital Dermatology KA2 0BE
Posted by Left the building (as ),
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