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"Awful Doctor and Nurses have no empathy and..."

About: Osler House Medical Centre

1st Visit- Cervical Smear - due to the rough nature I bled was made to feel that i was in the wrong and that i should have been able to stop my body bleeding....

2nd Visit- to see a doctor if you have been in pain for a week and you are only now coming here then you can work for another week in pain - I was crying i was in so much pain and that was the response.

I don't go often and the above are the reasons why!

I had just visited the nurse in Addison House as there was no availability in Osler House who said I needed to go an see the doctor and upon miraculously getting an appointment i was met by a doctor who said even though i was in so much pain in my dominant arm due to neck injury her response was to work through the pain.

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Responses

Response from Osler House Medical Centre 6 years ago
Osler House Medical Centre
Submitted on 29/01/2018 at 12:43
Published on nhs.uk at 13:02


Dear Patient

Thank you for comment and I am very sorry to read that you have had a bad experience whilst seeing two clinicians at the surgery.

I would be very keen to meet with you to discuss your concerns further and investigate this. All clinical staff go through a yearly review of their performance and feedback like this is a key part of that. We also take a great deal of learning from all comments and if there is something we can improve upon, we would like to know about this so we can do so.

If you would like to meet with me to discuss this further, please contact the surgery on 01279 698658 and we can arrange a mutually convenient time.

Kind Regards

Victoria Booth

Practice Manager

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