"A worrying time made more comfortable by..."
About: Queen Elizabeth I I Hospital (Welwyn Garden City) Queen Elizabeth I I Hospital (Welwyn Garden City) Welwyn Garden City AL7 4HQ
Posted via nhs.uk
What I liked
The visits were for my daughter to have a series of operations on a dislocated/fractured elbow. She was under the care of a consultant in the fracture clinic and he treated the both of us with patience and respect at all times. He explained every step of the operations and the risks involved. I was extremely impressed with him and his staff.
What could be improved
The operations were carried out under the care of the childrens ward and although all of the staff were very good I thought that the nurse who was meant to distract the children from the 'needles' etc. actually made my daughter more nervous! I think she needs to take more notice of the parents if they believe their children are capable of coping with the procedure.